FAQ

Shop Arrangeit’s online marketplace of local gifts. Arrangeit will deliver your gift with care.

  

Payments

What payment methods does Arrangeit accept?

We accept all major credit cards including VISA, Mastercard, AMEX, Discover, as well as Diners Club, Interac, and Visa Debit.

Is my payment secure?

Yes. We exceed industry security standards.

Our payments are processed through Stripe, a PCI Service Provider Level 1, which is the highest level of certification available in the payments industry. To put it simply, any payment information sent to Stripe is sent securely and safely.

We use the same payment methods trusted by thousands of businesses of all sizes across the globe,  including many Fortune 500 companies. 

Delivery

What is the cost of delivery? 

Delivery will be calculated at checkout based on your recipient's delivery address. 

Holidays, delivery location and seasons may affect delivery prices.

 

Do you offer Same Day & Next Day delivery?

Yes!

 

Can I choose when my gift is delivered? 

Yes, you may select your Preferred Delivery Date & Delivery Window. 

Note: Your Recipient may update their Delivery Window to better suit their availability.  Please provide the accurate phone number for your Recipient. Confirmations are sent by phone/text.

How soon can my gift be delivered?

Same Day, Next Day or Scheduled in Advance. You may select a Delivery Date & Time when checking out. 

 Who will deliver my gift?

Your gift will be delivered with by care by Arrangeit. 

   

Will I be notified when my gift has been delivered?

Yes, upon delivery you will receive an Email Confirmation. 

 

Will the receipt be delivered with my gift?

Your gift will be delivered as a “gift”, without any payment information. 

Receipts, Billing and Payment Details will only be sent to you (the sender) via email, to the email address you provide at checkout.

 

What if my recipient isn't home?

While we do our best to deliver your gift when your recipient is available, we cannot guarantee someone will be available to accept your gift in person.

If your recipient isn’t home at the time of delivery, we will contact you or the recipient to arrange a safe area for your gift.

What if I am delivering the gift to myself?

When checking out, fill out your own information. We will deliver the gift right to you.

       

What if I want my gift to be a surprise?

Let us know know in the Special Instructions when checking out and we won’t contact your recipient ahead of time.

Please note: If your recipient isn't available at the time of delivery, we will place your gift on their doorstep and notify you.

     

Who prepares your gifts?

All gifts are prepared by local shops who take great pride in handcrafting each gift. Therefore, delivery windows will vary.

Gift availability will depend on the following:

1. Business Hours of Operation. Each local business has unique Hours of Operation.

2. Preparation Time. Each product has a unique preparation time (the time it takes to bake, arrange, wrap, or otherwise prepare your item).

3. Your Requested Date/Time. You are able to select a requested delivery window when placing your order.

4. The Recipient's Availability. The recipient's personal best delivery window and location.

 

Cancellations

What if I need to cancel, refund or change my order?

Feel free to contact us via email at orders@arrangeitapp.com to request cancelleation of your order.

If you or the person you are gifting isn't happy with your Arrangeit experience, please reach out and let us know.

Refunds: For safety and security reasons, refunds will not be issued for cakes or wholly or partially consumed gift items. 

To be eligible for a refund, your item must be damaged or otherwise defective.

Substitutions and flavour preference are not grounds for a refund. Variances are common in floral and handcrafted items and not grounds for a refund. Product photographs are for inspiration and reference only.  Items will not be identical to product photographs. Refunds will not be granted for items that differ from product photos, within reason. Refunds will not be granted for personal dislike of a particular flavour as flavours and personal preferences are subjective. Refunds will not be granted for buttercream cakes that have been sliced and/or consumed cold, without before reaching room temperature; buttercream cakes, as indicated on the included instruction cards, must come to room temperature to become soft and moist. Refunds will not be granted for items that have been partially or wholly consumed.